Privacy Policy

Thank you for choosing ("ChatPress," "we," "us," or "our"). This Privacy Policy describes how ChatPress collects, uses, and protects the information you provide when accessing and using our software services. By using ("Service" or "Services"), you consent to the practices described in this Privacy Policy.

  1. Information We Collect

    1. Information Provided by You : When you sign up for ChatPress, we may collect personal information, such as your name, email address, and company name. We use this information to provide you with the Services, including product updates, billing information, and other important communications related to your account.
    2. Website Content : ChatPress reads your website content using WordPress APIs. We only access the public pages and posts from WordPress, and we do not collect any private or unpublished content. This content is processed using the OpenAI embedding API to create vector embeddings, which are stored in a Postgres database hosted on Amazon Web Services (AWS) in the EU region.
    3. Usage Data : We may collect non-personal information about how you interact with our Services, such as your IP address, browser type, referring/exit pages, and the date/time of your visits. This information is used to analyze trends, administer the Services, and gather demographic information for aggregate use.
  2. How We Use Your Information

    1. Providing and Improving the Services : We use the information collected to deliver, personalize, and improve our Services. This includes optimizing chatbot training based on your website content and enhancing the overall user experience.
    2. Communication : We may contact you with important information regarding the Services, such as product updates, billing details, and changes to our terms and policies. These communications are necessary for the proper functioning and administration of your account.
    3. Anonymized Data : Aggregated and anonymized data may be used for research, analytics, and other purposes. This data does not identify you personally and cannot be linked back to your individual account.
  3. Data Retention and Deletion

    1. Account Deletion : If you choose to delete your ChatPress account, we will permanently delete all data associated with your account, including website content and vector embeddings stored in the database. Please note that once deleted, this data cannot be recovered.
    2. Data Retention : We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
  4. Third-Party Services

    1. Cloudflare Services : ChatPress utilizes Cloudflare services, such as Pages, KV, and Queues, for its operations. These services may collect and process data as outlined in Cloudflare Privacy Policy. We recommend reviewing Cloudflare privacy practices to understand how your information is handled by them.
  5. Data Security

    1. Security Measures : We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
    2. Compliance with Laws : We comply with applicable data protection laws and regulations in the jurisdictions where we operate. If you have any questions or concerns regarding the processing of your personal information, please contact us using the information provided below.
  6. Changes to this Privacy Policy

    1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication. We encourage you to review this Privacy Policy periodically.
  7. Contact Us

    1. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: [email protected]

Effective Date: 01 June 2023